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The Havmor, a well-known ice cream brand, said in a statement on Friday that a customer, Bhavika Tilwani from Maninagar, who claimed to have found a ‘foreign object’ in an ice cream cone, is refusing to give the said cone for testing and investigation. In an official statement said, “At Havmor, product quality and consumer trust are at the heart of everything we do. Understanding the seriousness of the matter, our team promptly reached out to the customer to investigate. We have made multiple attempts to connect with the customer and have requested that she provide the said ice cream cone so we may conduct a thorough investigation. Unfortunately, the customer has not yet handed over the sample, which restricts our ability to examine the matter further and determine whether the issue lies with the individual pack or involves any breach in supply chain integrity.” ......
